Refund policy

Cancellation Policy

We understand that there may be instances where you need to cancel your order. If such a situation arises, please contact us within 3 hours of placing your order. As our products are made to order, we may not be able to accommodate cancellation requests beyond this timeframe.

Product Assessment and Issue Resolution

At JackNRoy, we encourage our customers to inspect their orders upon receipt. If you find any discrepancies, such as defects, damages, or incorrect items, please connect with us within a 30-day window from the date of delivery. This timely communication allows us to thoroughly evaluate the situation and devise a prompt and satisfactory resolution.

Please be aware that we may not be able to address issues raised outside of this 30-day period.

Refund Policy

Our commitment to quality service extends to ensuring our customers receive products of top-notch quality. In the unlikely event that you receive a damaged or faulty item, we offer a complete refund or replacement as per your preference.

Refunds will be processed promptly via the original payment method. However, the processing duration for the refund to reflect in your account is contingent on your bank or credit card company's policies. We appreciate your patience during this period.

 

Procedure for Refund/Issue Resolution Requests

1. Report the Issue: If you encounter any issues such as defects, damages, or receipt of incorrect items, inform us within 30 days of receiving the order. You can do this by sending an email to support@jacknroy.com, outlining the problem and including relevant details such as your order number(#JNR12345).

2. Share Evidence: Please provide clear photos or videos of the product highlighting the issue in your email. This helps us understand the problem better.

3. Wait for Confirmation: Once we receive your email, our team will review the issue and get back to you within 48 hours. We will provide further instructions regarding the return or refund process.

4. Refund Processing: If a refund is approved, it will be processed, and a credit will automatically be applied to your original payment method. Please note that the time it takes for a refund to post to your account depends on your bank.

Remember, our team is always available to assist you. If you have any queries about the process or need help at any step, please don't hesitate to reach out to us.

Returns/Exchanges

At Jack N Roy, we take pride in creating each item on demand specifically for you. As a result, we do not accept returns or exchanges. We strongly urge our customers to peruse the item descriptions, measurements, and/or dimensions thoroughly before making a purchase.
In case of any uncertainties regarding the sizing or any other product attributes, feel free to reach out to us. We're here to assist you in making an informed choice.