ℹ️ Frequently Asked Questions

Shipping

We only ship to the US and Canada at the moment.

All products from JackNRoy are made to order for each unique customer.

Almost all orders have a processing time of 1-5 business days from the order submission date.

Shipping time varies depending on the shipping carrier, shipping destination etc. It usually takes 2-6 business days.

Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the US can take additional business days).

Shipping costs are calculated automatically at the checkout page depending on your products and your area.

We offer FREE shipping on all US orders over $50.

We partner with various print Providers across the US, and their fulfillment warehouses are located in different States.

This means orders containing multiple different items may be shipped individually. You may receive one item before the next. So don't get frustrated if you don't receive all your items at once. The rest are on the way!

Rest assured that we will send you separate shipping notification emails for each item.

Tracking Your Order

The fastest and easiest way is to visit the Track My Order page.

You can enter by using your tracking number or your order's number and either your email or phone number.

In there, you will find detailed tracking information, a live tracking map, shipping carrier information, package information, and more.

Alternatively, you can track your order using the link included in the shipping confirmation email.

•After we ship your order, an email entitled "A shipment from order #XXXX is on the way" will be sent to the email you used when placing your order.

•Open that email and click on the "View Your Order" button.
It will redirect you to your order's status page, where you can track your order.

Click on the tracking code provided on that page to check your order's status.

If you can't find your confirmation email, please check your spam folder. If it's not there kindly reach out to our support team and we'll re-send it to you.

Please allow up to 72 hours for the tracking link to update.

Here are the 4 steps your package will go through before it arrives.

1. Pre-transit: The first tracking event only shows that the shipment has left our fulfillment center. The item has not yet been given to the courier to scan. It is not in the system, so it is at its very first stages, and that's why the tracking page is empty.

2. In Transit: When the carrier receives and scans your package, the tracking page will update. In transit means that your package is on its way to the recipient's address. However, this doesn't necessarily mean that your package is in a moving delivery truck — it can be in any of the courier company's depots waiting for the following scan.

3. Out For Delivery: Your package has reached a shipping transit point near the recipient and loaded on a truck headed toward its final delivery destination. In most cases, once a package is marked as "out for delivery," it will arrive later that day.

4. Delivered: The delivery driver has dropped off your package at its final destination and updated all associated tracking systems to complete the transaction.

Besides the tracking page information, JackNRoy will send you notification emails each time your order completes a step, so you know exactly where your package is at any time.

If you received the delivery notice, but the package is not in your mailbox, in your apartment, or on the porch/doorstep, please don't panic. Before reaching out to us, kindly follow these steps:

First, please be informed that USPS sometimes automatically updates a shipment as "Delivered" prematurely. Kindly wait up to 24h in case the package was marked as delivered accidentally. It will probably arrive the following day.

If that wasn't the case, don't worry; you still have two alternatives.

1. Reach out to your neighbors or housemates, as they might have received it by accident.

2. Reach out to your local post office (not the hotline) to find out if they are keeping it there.

It would be best if you asked them who delivered the package and further details about that day's delivery. They are used to these concerns and can usually provide helpful information.

If you still have no luck with it, please get in touch with our Customer Support Team, and we will further investigate it and provide you with the best possible solution.

Returns & Refunds

Since all our products are made to order for each individual customer, we will only accept returns and replace your order if an item you received is faulty or damaged.

Get in touch with our Support Team within 7 days of receiving your order, otherwise return requests won't be taken into account.

You have to let us know within 30 days of receiving your order if you want a return or replacement because we didn't meet one of our standards. These are:

1. The products received, were damaged or faulty.


2. The print quality is blurry or different from the images on our website.


3. Different design or item size than what you ordered.


Note: We are not responsible for compensation for personalized products if you uploaded low-quality photos (smaller than our required resolution) or mistyped any custom name, number or quote.

If the issue is severe, we may choose to replace the item or issue a refund within a reasonable time frame. The product may be kept at the customer’s disposal in this case.

Please contact our Customer Support Team within 7 days of receiving your order and include the following information:

1. Order Number (#JNRXXXX)

2. Video or Photo(s) of the damaged or faulty prduct.
*If the faulty item is an apparel please make sure that the photo can clearly show the design and the neck label tag.

If you prefer a replacement, kindly provide us with a shipping address.

The main reason your package returns to us is that your shipping address is incorrect/insufficient.

We are using a USPS shipping address validation tool to ensure that the recipient's address is correct. Even though we try to validate all addresses, you're responsible for the information you provide when placing your order.

Always make sure to provide your Apt, Unit, Lot, etc., if there is any.

Kindly reach out to our Customer Support Team. We will be able to reship your order to the original or an alternative shipping address, but reshipping fees might apply.

Payment & Transactions

We accept VISA, Mastercard, AMEX and Paypal.
We're planning to add more payment methods in the future as well as Buy Now Pay Later payment option.

We take reasonable precautions to protect your personal information and follow industry best practices. This means that we ensure your data is not lost, misused, accessed, disclosed, altered, or destroyed.

When you provide us with your credit card information, this information is encrypted using a secure socket layer technology (SSL) and stored with AES-256 encryption. This means that it is very difficult for anyone to access your credit card information. We also follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Furthermore, our store is hosted on Shopify Inc. They provide us with an online platform to sell our products and services to you. Your data is stored through Shopify’s data storage and databases. They store your data on a secure server behind a firewall, which makes it even more difficult for anyone to access them.

Since JackNRoy used to be an international company whose customers come from all over the world ( US, EU, Australia, etc.), the company was first registered in Europe (BG).

You may get a notice from your bank that you are trading with a non-US company, and you may need to verify with your bank that this transaction is safe.

For the said reason, depending on your bank setting, you might be charged a small international transaction fee.

Rest assured that as we are currently only doing business with the USA and Canada, all our providers are US-based. All our products are ethically printed and shipped from the United States.

Products & Disclaimers

No. You will receive only the item that is mentioned in the product's title. (T-Shirt, Sweatshirt, Phone Case, Tumbler, etc.).

Any items that are used as props in the product's photos do NOT come with your order. Shoes, leggings, hats, etc., are just props to give you an idea of how to style your item. They do NOT come with your purchase.

No. Your T-shirt will NOT come tied or with the sleeves rolled up. We style the T-shirts to give you an idea of how they can be worn. It is up to you to tie it or roll the sleeves.

Actual colors may vary. This is because every computer monitor has a different capability to display colors, and everyone sees these colors differently.
We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor.
We cannot guarantee that the color you see accurately portrays the product's actual color.

If you still got questions, please contact us using the form below.

We usually reply within 12h.

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